VB-G RAM G complaint rules 2026: probe in 7 working days, redress in 15 days

The Rural Development Ministry has notified the VB-G RAM G Grievance Redressal Rules, 2026 under the Viksit Bharat–Rozgar aur Aajivika Mission (Gramin), known as the VB-G RAM G Act. The rules set up a structured, multi-level and time-bound way to settle complaints linked to the scheme’s implementation.

What changes

State governments will set up grievance redressal systems at gram panchayat, block and district level. Designated grievance redressal officers at each level will receive complaints, register them, inquire into them and settle them. At the district level, the District Programme Coordinator will monitor the system.

How to file a complaint

According to the rules, any person can complain about any matter connected with the implementation of the scheme. A complaint can be given in person to the designated officer, sent by speed post with proof of delivery, registered on the digital public infrastructure set by the central government, or made by telephone, a designated helpline or any other channel fixed by the state government.

A complaint received on paper at the gram panchayat, block or district level must be entered and registered on the digital platform the same day. If that is not possible, registration by the next working day is mandatory.

Receipt and registration

Once a complaint is registered, the complainant gets a receipt. It carries the registration number, the date the complaint was received and the designation of the officer who received it. Receipts for digital complaints are given electronically, and for complaints received on paper, in physical form.

The rules also say registration cannot be refused on the basis of the complaint’s format, language, the manner of submission or any procedural shortcoming. This is meant to ensure that no citizen loses access to the system because of paperwork.

Time limits for inquiry and redress

The designated officer will inquire into every registered complaint and take necessary action, and may seek records, registers, documents, reports, electronic data or other information from concerned authorities or staff. Where needed, the complainant will be given a fair opportunity to present their case, in person or electronically.

The inquiry must be completed within 7 working days of the date the complaint is received. After the inquiry, the officer records findings and takes or gets taken the corrective or remedial action due under the Act and rules. Every complaint must be resolved within 15 days of receipt.

Digital tracking and escalation

The entire process, from registration to final settlement, can be tracked digitally, and the inquiry findings and action taken are recorded electronically. Complaints not resolved within the 15-day period are sent to the next higher level under the state government’s system, where the authority will examine the matter and act. Such complaints stay under electronic monitoring until resolved.

Right to appeal

The rules also provide for appeals against orders passed under the grievance redressal system. Such appeals will be filed and disposed of in accordance with Schedule I of the VB-G RAM G Act, 2025.