# Postal Dept held 1,861 Dak Chaupals under Special Campaign 6, resolved 9,007 complaints

URL: https://kasba.co.in/en/story/postal-dept-held-1-861-dak-chaupals-under-special-campaign-6
Language: en · Section: Schemes · Published: 2026-10-27
Source: PIB, "विशेष अभियान 6: डाक विभाग ने एक दिवसीय राष्ट्रव्यापी गतिविधियां की", 2026-10-27, https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2329172

The Department of Posts held 1,861 Dak Chaupals across the country on 23 October 2026 under Special Campaign 6 and resolved 9,007 public complaints. The drive affects ordinary users of postal services, who got cleaner post offices and a direct forum to raise grievances.

## What this means for you

This was a one-day drive, so no next date for a Chaupal is given. For ordinary people, the benefit is cleaner post offices and a chance to have complaints heard. If you have a complaint about a postal service or savings product, you can raise it at your nearest post office.

## Key facts

- 1,861 Dak Chaupals were held across the country on 23 October 2026
- Cleanliness work was done at about 55,952 locations
- 9,007 public complaints were resolved
- The programme was held on the initiative of the Department of Administrative Reforms and Public Grievances (DARPG)
- Chaupals spread awareness about Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI)

## What happened

The Department of Posts, under the Ministry of Communications, held a one-day programme across the country on 23 October 2026 as part of Special Campaign 6. During this, 1,861 Dak Chaupals were organised. According to the release, the aim was to strengthen citizen participation and bring postal and government services closer to people.

## Who asked for it

The programme was held on the initiative of the Department of Administrative Reforms and Public Grievances (DARPG). Its focus was reaching citizens, resolving grievances, cleanliness, environmental sustainability and improving postal infrastructure.

## What happened at the Chaupals

A Dak Chaupal is a platform for direct dialogue between postal officials and citizens. Awareness was raised about postal and citizen-centric services, people's complaints were heard and feedback was taken to improve service delivery. The Chaupals also spread awareness about Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) schemes.

## What happened to complaints

During the programme, 9,007 public complaints were resolved. The release describes this as reflecting the department's commitment to addressing citizens' concerns on time.

## Cleanliness and infrastructure

Special cleanliness drives were held at all post offices, including branch post offices, mail offices and administrative establishments. Cleanliness work was done at a total of 55,952 locations. Postal circles also ran initiatives on waste segregation, composting and responsible waste management.

Postal establishments took steps to improve office infrastructure, make public areas more attractive and use available space better. Creative beautification, maintenance and other improvement work made post offices cleaner and more attractive.

## What next

The release says the Department of Posts will continue these initiatives so that postal establishments become cleaner, more accessible and more responsive to people's needs. It does not give a date for the next Chaupal.

## Questions and answers

**What is a Dak Chaupal?**
A Dak Chaupal is a platform for direct conversation between postal officials and citizens. Postal and citizen services are explained there, complaints are heard and feedback is collected to improve services.

**How many complaints were resolved under Special Campaign 6?**
9,007 public complaints were resolved during the one-day programme, according to the Ministry of Communications release.

**Can I still file a postal complaint now?**
The release does not mention any further date or upcoming Chaupal. You can approach your nearest post office for a complaint.

**What are PLI and RPLI?**
PLI (Postal Life Insurance) and RPLI (Rural Postal Life Insurance) are insurance schemes of the Department of Posts. Awareness about these schemes was part of the Chaupals.

Kasba Desk, Kasba. This routine notice was drafted with AI from an official source and published automatically; an editor reviews it after publishing.